You’ll need to be in when we visit so if you can’t be there, we’ll make you an appointment for a later date. If sewage is inside your home or property, we’ll try to get to you the same day. Until you get this, you should carry on paying as usual. We’ll then be in touch with the details of your new metered account. Once your meter has been fitted, our service partner will let us know the location and serial number.
If it takes us longer than three months to fit your meter, your metered charges will be backdated from the 90 th day from applying. We normally fit water meters within a month but if we're really busy, it can take up to three months. If it's not possible to fit a meter on the survey day, or the surveyor suggests fitting a chamber outside, we’ll make another appointment with you. We usually fit a water meter inside your home, in the same place as your stop tap, but we might put it outside if there’s a good spot available. We'll fit your water meter during our first visit if we can. Our approved service partner will come to your home to do a survey. If we can fit the meter at our preferred location and at a reasonable cost, the installation will be free.
We'll call you to make an appointment with our approved service partner to visit your home.
